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Returning external items, especially fuel pump, greatly increases our ability to diagnose many heater issues

Our queue for Espar tune-ups, maintenance, diagnosis, and repairs is usually quite full. Tickets will be reviewed and addressed in the order they are received.

Please ensure all items sent to Roton are clearly marked with contact information and the ticket number you will receive upon submittal of this ticket.

We can be reached at these e-mail addresses during normal business hours:

• service@roton.ca
• sales@roton.ca
• dpierce@roton.ca

For any questions or follow-up related to this ticket, please reply to the email you will be sent upon creation of this ticket.

Note that all heaters and associated parts submitted to Roton will only be held for 90 days from the date of last correspondence. Any heaters or parts unclaimed within this timeframe will be disposed of, unless special arrangements have been agreed to in writing.